Terms and conditions

These terms apply when you buy from ACS2U (acs2u.com.au), the online store of Altitude Cloud Solutions ("we", "us"). By placing an order you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Prices

• Prices are in Australian dollars and include GST. Product pages also show the ex GST price.
• Prices and stock come from our distributors and can change without notice. The price that applies is the one shown when you place your order.
• If a product is listed at an obviously wrong price, or our distributor's price changes before we can place your order, we'll contact you before going ahead. You can then accept the correct price or cancel for a full refund.

Orders

• Placing a web order is an offer to buy. We accept it when we place the order with our distributor, and we'll email you a tax invoice.
• Products shown as "Available to order" aren't in the warehouse right now. We'll confirm the expected date before we charge you.
• We may decline or cancel an order, for example if a product is discontinued or can't be supplied. If you've already paid, we'll refund you in full.

Payment

• You can pay online with PayPal (including by credit or debit card through PayPal) or by bank deposit against the tax invoice we email you.
• For bank deposit, we order your goods once your payment has cleared in our account. Please use your order number as the payment reference.
• Goods remain ours until they're paid for in full.

Shipping and delivery

Orders ship direct from our distributors' Australian warehouses. Rates, delivery areas and times are on our shipping & delivery page, and your cart shows the shipping for your order. Delivery times are estimates. Please check your parcel when it arrives and tell us within 2 business days if anything is damaged or missing.

Returns and refunds

• Everything we sell is genuine stock with the manufacturer's Australian warranty. Our goods come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.
• If something is faulty, contact us first and we'll arrange the return or warranty claim. Some manufacturers handle warranty directly, and we'll help you with that.
• Change-of-mind returns aren't guaranteed. Contact us before sending anything back. If we agree, the item must be unopened and in original packaging, and return shipping is at your cost.
• Software, licences and items ordered in specially for you can't be returned for change of mind.
• Refunds go back to the original payment method.

Accounts

Keep your password private. You're responsible for orders placed through your account, including by staff you add to a business account.

Liability

To the extent the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost data. Please back up your data before sending any device for repair or warranty. Where the law lets us limit our liability for goods not of a kind ordinarily bought for personal or household use, our liability is limited to replacing or repairing the goods or refunding their price.

Privacy

We handle your personal information as set out in our privacy policy.

General

These terms are governed by the laws of New South Wales. We may update them from time to time, and the version on this page when you place your order applies to that order. Questions? Email acs@altitudecs.tech or call 1800 965 100.

Last updated 6 November 2026.